Downloadable from the ProtonVPN website, the Windows 1.17.6 build may well resolve the issue for affected users.įor those that don't want to do either of these, ProtonVPN is currently working on a fix, although there is not firm date for this yet.
Should you disable your anti-virus? In our view, you're better off disabling the VPN, unless it is absolutely essential to your privacy, at least until Proton issues a fix.ĭowngrade to the previous version of ProtonVPNĪs the previous build of ProtonVPN doesn't seem to cause this error, the company has recommended reverting to the older version of its software. In this scenario, it has advised customers to try disabling their anti-virus software, although understandably, they may be reluctant to do so. ProtonVPN believe that the issue may be the result of its VPN software conflicting with anti-virus software installed on the users machine. It says: Unable to connect to Proton VPN: Proton VPN connection failed due to unknown reason. These days, however, I get this annoying behavior from time to time where the first try fails because of an unknown error. Users who are experiencing issues can try two different methods to get their VPN up and working again: protonvpn-cli connect -f it would just connect to the fastest server available. In a statement issued by ProtonVPN, the company states that it is currently investigating and attempting to fix the issue.
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